Support

Contact us

We usually reply within one business day. Please include your order number so we can help faster.

Email support

Questions about your order, shipping, returns, subscriptions or the teas themselves.

support@sipeva.com

Track your order

Enter your order number, tracking code or email to see where your parcel is.

Track my order

Returns & refunds

Changed your mind or something arrived damaged? Read the steps and email us to register a return within 30 days of delivery.

Return policy →

Frequently asked questions

Brewing, ingredients, caffeine, delivery times and more.

Read the FAQ →